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Patient Information

Scheduling an Appointment

You may schedule an appointment by calling one of our offices directly, or your family physician can schedule an appointment for you. Patients are asked to arrive 30 minutes early for their first appointment to complete necessary paperwork.


Hours: 8:00 a.m.–5:00 p.m.
(Some flexibility available)


What to bring:

  • Your written prescription

  • Nonrestrictive, comfortable clothing and footwear.
    (Shorts are recommended for back or leg problems)

  • Insurance information / insurance card

  • List of medications with dosages

Insurance Information

Insurance, Referrals, and Payment

Although physical and occupational therapists may treat patients without a written referral, most insurance companies require a prescription from a physician for coverage. Our staff will be happy to verify your insurance coverage on or before your first visit.


We will bill your insurance company for you, but we require deductibles and co-payments to be paid at the time of service.

We are participating providers for almost all insurance companies in our geographical area. Contact our office if you are unsure of our provider status with your particular insurance company.


This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please read this document carefully.


Uses and Disclosures:


Treatment. Your health information may be used by staff members or disclosed to other health care professionals for the purpose of evaluating your health, diagnosing medical conditions, and providing treatment. For example, results of tests and procedures will be available in your medical record to all health professionals who may provide treatment or who may be consulted by staff members.


Payment. Your health information may be used to seek payment from your health plan, from other sources of coverage such as an automobile insurer, or from credit card companies that you may use to pay for services. For example, your health plan may request and receive information on dates of service, the services provided, and the medical condition being treated.


Health care operations. Your health information may be used as necessary to support the day-to-day activities and management of STAGGERS, HEARE & WHITEMAN, P.A. For example, information on the services you received may be used to support budgeting and financial reporting, and activities to evaluate and promote quality.


Law enforcement. Your health information may be disclosed to law enforcement agencies to support government audits and inspections, to facilitate law-enforcement investigations, and to comply with government-mandated reporting.


Public health reporting. Your health information may be disclosed to public health agencies as required by law. For example, we are required to report certain communicable diseases to the state’s public health department.


Other uses and disclosures require your authorization. Disclosure of your health information or its use for any purpose other than those listed above requires your specific written authorization. If you change your mind after authorizing a use or disclosure of your information you may submit a written revocation of the authorization. However, your decision to revoke the authorization will not affect or undo any use or disclosure of information that occurred before you notified us of your decision.


Additional Uses of Information:


Unless you specify otherwise, your information may be given to family members or caregivers if it is relevant for your treatment or payment.


Appointment reminders. Your health information will be used by our staff to call you (or mail you) regarding appointment reminders.


Information about treatments. Your health information may be used to send you information that you may find interesting on the treatment and management of your medical condition. We may also send you information describing other health-related products and services that we believe may interest you.


Individual Rights:


You have certain rights under the federal privacy standards.


These include:

  • the right to request restrictions on the use and disclosure of your protected health information

  • the right to receive confidential communications concerning your medical condition and treatment

  • the right to inspect and copy your protected health information

  • the right to amend or submit corrections to your protected health information

  • the right to receive an accounting of how and to whom your protected health information has been disclosed

  • the right to receive a printed copy of this notice




We are required by law to maintain the privacy of your protected health information and to provide you with this notice of privacy practices.


We are also required to abide by the privacy policies and practices that are outlined in this notice.


Rights to Revise Privacy Practices


As permitted by law, we reserve the right to amend or modify our privacy policies and practices. These changes in our policies and practices may be required by changes in federal and state laws and regulations. Upon request, we will provide you with the most recently revised notice on any office visit. The revised policies and practices will be applied to all protected health information we maintain.


Requests to Inspect Protected Health Information


You may generally inspect or copy the protected health information that we maintain. As permitted by federal regulation, we require that requests to inspect or copy protected health information be submitted in writing. You may obtain a form to request access to your records by contacting our receptionist or privacy official. Your request will be reviewed and will generally be approved unless there are legal or medical reasons to deny the request.


Complaints and Contact Person


If you would like to submit a comment or complaint about our privacy practices, or obtain further information concerning our privacy practices, you can do so by sending a letter outlining your concerns to:



Attention: Privacy Official

11801 Industrial Park Street

Cumberland, MD 21502


You may also contact the Privacy Official at (301) 729-3485.


If you believe that your privacy rights have been violated, you should call the matter to our attention by sending a letter describing the cause of your concern to the same address.


You will not be penalized or otherwise retaliated against for filing a complaint.


Effective Date - This Notice is effective on or after March 10, 2003

Call us to Make an Appointment

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